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Myclinicalcoach Looks Set To Help Millions Of Patients With Long Term Health Conditions

For the first time ever, millions of patients with long term health conditions such as diabetes, coronary heart disease or chronic lung disease can get instant and direct access to an experienced NHS trained nurse through an exciting new telephone health coaching service, MyClinicalCoach™. The monthly subscription based service is due to revolutionise the way in which patients get support to manage their long term health conditions and promises to transform their quality of life and provide peace of mind for loved ones from less than £1 per day.

Over a quarter of the population in England (15.4 million people) has a long-term condition and an increasing proportion of these people have multiple conditions. In addition, doctors acknowledge that there remain millions of people who are undiagnosed with chronic conditions and many who are at risk of developing diseases. MyClinicalCoach™ now looks set to transform care for these patients by providing tailored packages, delivered over the phone at a time and place convenient to patients, with practical advice and emotional support designed to engage, educate and empower them to take control of their condition.

Adapting to the diagnosis of a long-term health condition or a change in an existing health problem can be daunting and frustrating, often meaning that patients need to take new medications, self-monitor their health (such as blood glucose monitoring) and make lifestyle changes such as dietary adjustments or stopping smoking. While there is a wealth of information available to these patients, often the choice is overwhelming and health care professionals such as GPs and specialist nurses do not have the time to provide detailed and personalised one-to-one support in an already overstretched NHS.

MyClinicalCoach™ nurses can help guide patient’s decisions about lifestyle, medication and other treatment options, and offer support by encouraging them to set and reach health goals and becoming an “expert friend” to listen, ask good questions and celebrate progress. Together, patient and personal coach establish what’s right for each person and explore the most up to date, evidence based recommendations that can make a really big difference to quality of life. In short, with their own personal health coach, patients will feel better and more confident about their health, lead a more active and fuller life and require fewer emergency GP appointments and contacts with the NHS.

MyClinicalCoach™ offers a variety of membership packages to support individuals in managing their health and ensure that every programme is tailored to help people manage their disease at each different stage. The clinically focused and patient-centered service provides patients with 12 months of tailored one-to-one clinical health coaching from an NHS trained nurse, followed by a 6-month maintenance programme. There are three main packages available to patients using the service, a Regular and Premier package (£35.99 per month and £39.99 per month for 12 months respectively) as well as a Wellness package (starting at £24.99 per month) for those whose diagnosis is unclear but who feel they may benefit from coaching.

Patients are free to call as often as needed and MyClinicalCoach™ nurses will arrange the phone calls, following an assessment with the client to allow the clinical health coach to tailor the support to the patient and their condition. The service aims to support people with their everyday experiences of the condition, preparing patients to manage their treatments effectively and make lifestyle changes to increase activity and vitality. The Premier service offers extended evening hours and Saturday mornings.

Patients who have experienced this service via the NHS have seen huge benefits, with results showing that following a programme of clinical health coaching, 96% of patients felt more knowledgeable about their condition, 100% of patients felt more confident about being able to manage their condition, and 96% of patients felt motivated to make behavioural changes such as smoking cessation, increasing exercise, medication compliance etc.

Emma-Jane Roberts, Managing Director, My Clinical Coach Ltd comments, “The impact of long term health conditions on people’s daily life in the UK is huge and we know from talking to our patients that many of them struggle to manage their condition. So, having a personal health coach at the end of the phone to be able to provide practical and emotional support has the potential to transform quality of life for millions of patients.  

“The prevalence of long term health conditions is on the increase, with latest figures showing that there are now 4 million people in the UK diagnosed with diabetes alone. It is widely acknowledged in the medical profession that for patients with these types of long term conditions, having a greater understanding of their condition can empower patients to make more informed decisions about medication, lifestyle and other treatment options. MyClinical Coach™ expert nurse coaches have a wealth of clinical experience and know how to provide patients with the education, support and motivation needed to cope with a diagnosis and manage a condition in the longer term. And, as all of our nurses have been trained and worked in the NHS, patients are assured that MyClinicalCoach™ follows existing health care pathways and complements the care that they will already receive through the NHS.”  

Details of the subscription based service can be found at or patients can talk to an advisor on 0333 004 0043.


This innovation has been developed by Totally Health, the leading provider of Clinical Health Coaching via the NHS. Totally Health works with organisations such as NHS England, British Lung Foundation, Clinical Commissioning Groups (CCG) and NHS Community and Acute Trusts

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